Start here! If you can't find the answer to your question, send me an email!
Most commonly asked questions:
Q: How long will my order take to ship? A: Processing times are currently 2-3 weeks before reaching the post office. This is predominantly because of COVID. Ingredient/material shortages, longer processing and shipping times from suppliers, means a longer waiting time for consumers. I'm doing my very best, but please remember that I am one person, and I make 95% of the products on this website, by hand and from scratch.
Q: Do you have any coupon codes right now? A: Double check the home page! If I have a coupon code, it's not a secret and it will be posted and available to you! Try signing up for my newsletter if you want a heads up on sales and coupons! I don't send them out often so no need to worry about spam.
Q: Do you offer products for wholesale? A: I do not offer wholesale. I'm an artist and a lot of my pieces are one of a kind and I make my soaps and balms in small batches.
Q: Do you offer a paper catalog? A: I'm sorry I do not offer a paper catalog. My products change frequently, and to be honest that's not something I have the time to put together. I'm a one woman show with a business and a full time job. All of my products are available online only unless I'm at a craft show.
Q: What's your return policy? A: Soap& balms - For hygienic reasons, I do not accept product returns. I do, however, want to help you and want to find a suitable solution to the problem. Please email me with your concerns and I will address each problem on a case by case basis. Depending on your situation I may offer a refund, one time replacement, one time substitution, or a store credit.
Art - If you're truly unhappy with your creative purchase, please contact me so we can discuss a solution. We can do a return within 14 days as long as the item is in it's original condition. If it arrives damaged please contact me asap.
Gemstones & Minerals - These sales are final. No two stones are alike and when purchasing something like a tumbled stone, you're not likely to get the exact one in the photo. For single item listings like a geode, you will get exactly what is listed. Please read the description for dimensions, and view the photos carefully.
Printables & Downloads (digital items) - I'm sorry but there are no refunds or exchanges on digital items since they can't be returned.
Q: Why does soap take so long to restock? A: I make my soap using the Cold Process method. It requires a minimum of 4 to 6 weeks of curing time for most batches. Some require far longer. Some items are seasonal and will only be restocked for certain times of the year.
Q: Do you do custom orders? A: Sometimes! It depends on the item and the quantity. If you want soap or balms for party/shower/wedding favors please send me an email with your needs and I will let you know if I can fill the custom order or not.