Start here! If you can't find the answer to your question, send me an email!
Most commonly asked questions:
Q: How long will my order take to ship? A: Processing times are currently 1-2 weeks before reaching the post office. This is mostly due to supply chain nonsense, but it's also a little bit because I have a full-time job. I can't always get to the post office quickly. I appreciate your patience and understanding.
Q: Do you have any coupon codes right now? A: Any sales I may run are not secret and will be posted
Q: Do you offer products for wholesale? A: No. I'm sorry but I no longer offer wholesale products.
Q: What's your return policy? A: Soap& skin care - For hygienic reasons, I do not accept product returns. I do, however, want to help you and want to find a suitable solution to the problem. Please email me with your concerns and I will address each problem on a case-by-case basis. Depending on your situation I may offer a refund, one time replacement, one time substitution, or a store credit.
Art - If you're truly unhappy with your creative purchase, please contact me so we can discuss a solution. We can do a return within 14 days as long as the item is in its original condition. If it arrives damaged, please contact me asap.
Gemstones & Minerals - These sales are final. No two stones are alike and when purchasing something like a tumbled stone, you're not likely to get the exact one in the photo. For single item listings like a geode, you will get exactly what is listed. Please read the description for dimensions, and view the photos carefully.
Printables & Downloads (digital items) - I'm sorry but there are no refunds or exchanges on digital items since they can't be returned.
Q: Why does soap take so long to restock? A: I make my soap using the Cold Process method. It requires a minimum of 4 to 6 weeks of curing time for most batches. Some require far longer. Some items are seasonal and will only be restocked for certain times of the year.
Q: Do you do custom orders? A: Sometimes! It depends on the item and the quantity. If you want soap or balms for party/shower/wedding favors please send me an email with your needs and I will let you know if I can fill the custom order or not. I'm also happy to make soap for a private request but you are committing to buying the entire loaf which is approximately 7-8 bars of soap. Custom orders require payment in full before I start the work and are non-refundable.